Having marked a milestone year in YTL Communications’ journey of leading the country with ‘First to 5G’ and ‘5G for All’, the company is ending the year on a high note: winning a whopping four awards at the MCMC Star Rating Award 2021 Event and two awards at the SoyaCincau Awards 2022.
At the MCMC Star Rating Award event, YTL Communications swept the highest number of awards – a total of four – at the event that honours the telecommunications, broadcasting and postal and courier industries. The four awards are: ‘Best Quality of Service,’ ‘Best in Consumer Satisfaction,’ ‘Best in Corporate Social Responsibility,’ and ‘Best Mobile Network Operator with Less Than 5 million subscribers.’
This recognition is a sound endorsement of YTL Communications’ achievement in ensuring high levels of compliance with regulatory requirements, class-leading customer experience and contribution to society. To ensure the viability and reliability of the results, data used for each award has undergone thorough assessment by MCMC’s subject matter experts and independent consultants appointed specifically for this award.
As for the SoyaCincau Awards, YTL Communications was voted as the Gold Winner of the ‘Prepaid Plan of the Year’ as well as being the Silver Winner for ‘Mobile Telco of the Year’. This Award was carefully deliberated and judged across an editorial team with diverse expertise covering technology and communications and based on several determining factors such as products and services which made the most impact for the year, innovative features and value for customers.
Wing K. Lee, CEO OF YTL Communications said, “These recognitions are noteworthy as 2021 was a year where all telco networks in Malaysia were taxed to the maximum as a result of the COVID lockdown. Beyond providing quality service to our customers, through YTL Foundation’s Learn from Home Initiative, we provided 1.5 million free 4G SIM cards and 1 million free 4G smartphones that in aggregate consumed 200 million GB of 4G data. For YTL Communications to be recognized as best-in-class in terms of network service quality and customer service excellence speaks volumes to the robustness of our modern all-4G network and the unwavering commitment of our entire team to serve our customers. And it is on the back of this advanced all-4G network architecture that enables us to be the first to launch 5G to accelerate the country toward a 5G nation.
Speaking about the recognition, Wing mentioned, “To be recognised by MCMC for our work is a great honour and we are grateful for these recognitions. We would not have been able to achieve this without the support from our esteemed business partners, our dedicated team, and our beloved customers. We will continue working hard in our mission to deliver best-in-class service to accelerate Malaysia toward an inclusive and fully digital economy.”
Looking ahead, YTL Communications will press on in its mission towards enabling ‘5G for All,’ with 5G already established in the Klang Valley, Penang, Ipoh, Johor and most recently, Melaka. All the while, being committed to delivering best in class plans, that delivers value to its customers.